Looking Back:

The year 2021 continued the disruptive changes that began in 2020. We will always look back at these 2 years as the period that transformed work practices. During this time, organizations also took a long and serious look at mental health challenges and work-practice-related stresses and began prioritizing employee well-being.

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In our Notes to Management last year, OOMP recommended that ADB review its existing health and well-being services to identify gaps and harness potential for a more cohesive support system for well-being as fostering a culture of inclusivity. We are heartened by the management’s consideration of our advice and their follow-up actions based on our recommendations.

Furthermore, in our 2020 Annual Report, we highlighted the disturbingly increasing concerns we received regarding domestic violence, and ADB listened. We applaud the Budget, People, and Management Systems Department (BPMSD) for defining ADB’s Domestic Violence Response Protocol; creating the report, The Hidden Pandemic: Domestic Violence, explaining the forms of abuse; and comprehensively listing resources where members of the ADB community can seek help or guidance. In addition, the ADB community can refer to the NO MORE Global Directory for further resources.

Gender-based violence was “already a global crisis before the pandemic"; COVID-19 compounded it. A new UN Women report, Measuring the Shadow Pandemic: Violence against Women during COVID-19, draws on survey data from over a dozen countries. It shows that almost 1 in 2 women reported that either themselves or someone they knew had experienced a form of violence since the onset of the pandemic. Furthermore, 7 in 10 women reported that verbal or physical abuse by a partner became more common. In addition, women who disclosed this were reportedly 1.3 times more likely to have experienced increased mental and emotional stress.


Signal for Help (or the Violence at Home Signal for Help). An individual might use this one-handed gesture to signal others that they feel endangered and need assistance over a video chat or in person. It was initially developed as a method to combat the rise in domestic violence cases globally as a result of the COVID-19 pandemic-related self-isolation measures.

Domestic violence may only occur at home, but the effects follow its victims into the workplace. Impacts may appear in the form of an employee’s anxiety or psychological distress, interfering with their ability to function or work; absenteeism; impaired concentration; lack of motivation; and reduced productivity. Victims may even receive threats of violence from their perpetrators while at work, further sabotaging their performance. It may also ultimately affect a victim’s career progress. According to a UN Women report, the effects of gender-based violence and its tangible employment-related costs make it a workplace issue that cannot be ignored. The report suggests that a proactive and comprehensive strategy focused on assisting victims would facilitate employee safety and reduce any cost to employers.

BPMSD has set the right tone through its initiative, which aims to remove potential barriers that make it difficult for staff to seek support. Going forward, more safeguards and preventative measures need to be put in place by the ADB Management to ensure employee's continued well-being and productive employment.

Coworkers may notice a colleague in distress, or victims might want to disclose their situation to a supervisor or coworker. The first step toward supporting victims is to create a safe and nonjudgmental environment where victims feel they can confidentially disclose their circumstances to approachable and trusted resources within the organization and, in turn, help them manage their situation sensitively. Employers may not have any legal obligation to address domestic violence that occurs outside the workplace. However, effects do spill over. Therefore, it would be in the best interest of any organization to remain alert to their ethical obligation toward their employee’s safety needs.

The costs of domestic violence, including lost productivity, may be calculable in monetary terms for organizations, but one cannot measure the psychological cost to victims and their families or friends in dollar terms.

The Office of the Ombudsperson would encourage the ADB Management to keep the momentum going, embrace recommendations by BPMSD, and work toward developing an institutional policy to address the workplace effects of domestic violence.

Furthermore, we would encourage senior management to continue viewing domestic violence from an ethical perspective, endorse related programs, and remain willing to allocate resources to initiatives that support victims and their perpetrators (where needed).

As such, senior management should provide moral support and legitimacy to victims by openly acknowledging that domestic violence, in all its forms, is unacceptable and contrary to the values of ADB.